Who we are
Home Additions Experts is the customer-facing website and service brand for home addition, design, permit, and related construction services in Ottawa, Ontario and surrounding areas.
Home Additions Experts 260 Dalhousie Street Ottawa, ON K1N 7E4 Canada Phone: (343) 459-6310 Email: info@homeadditionexperts.ca Website: https://homeadditionexperts.ca
The physical, on-site design, construction, and finishing work is carried out by our operating company. References to "Home Additions Experts," "our operating company," "we," "us," or "our" may refer, as applicable, to the businesses involved in receiving inquiries, providing estimates, scheduling work, performing the work, and completing related services.
When you contact us through the website, your inquiry is handled for the purpose of providing and completing the requested services through our operating company.
Services
We provide home addition, design, permit, and related construction services in Ottawa and the surrounding area, including:
Second storey additions;
Room additions and home extensions;
In-law suite and secondary suite (ADU) additions;
Kitchen additions;
Bedroom additions;
Sunroom additions;
Screened porch additions;
Attic conversions and dormer additions;
Basement additions;
Garage additions;
Garage conversions;
Commercial building additions;
Home addition design and permit applications;
Related home addition and construction services.
All services are subject to availability, zoning, permit approval, site conditions, access, soil and foundation conditions, the condition of the existing structure, weather, materials, measurements, project scope, and assessment.
Removal and disposal of construction waste, excavated soil, demolition debris, or other materials is included only where your quote says so.
We reserve the right to refuse, cancel, reschedule, or modify service where necessary due to unsafe conditions, unsuitable site conditions, inaccurate information, unmarked utilities, missing approvals or permits, weather, scheduling issues, or circumstances beyond our reasonable control.
Contact consent
When you submit a form on our website or provide your contact information to us, you consent to Home Additions Experts and/or our operating company contacting you by phone call, SMS/text message, or email.
We may contact you to:
Respond to your inquiry;
Discuss your requested addition, design, or permit services;
Provide a quote or estimate;
Request photos, measurements, a survey, or additional details;
Schedule an appointment or site visit;
Confirm job details;
Follow up about your requested service.
Calls and text messages come from the number published on this website, (343) 459-6310.
We will not use your phone number for marketing or promotional activities, and we will not sell, rent, or share it with third parties or affiliates for their own marketing or promotional purposes. Your contact details go only to the operating company and the crew and trades assigned to your job, solely so they can reach you about that job. How we handle your information is set out in our Privacy Policy.
Message and data rates may apply for SMS/text messages. You may ask us not to contact you by a particular method at any time, including by replying STOP to a text message.
Quotes and estimates
Quotes and estimates are based on the information available at the time they are provided.
A quote or estimate may be based on information you provide, photos, measurements, a property survey, phone discussions, website forms, or an on-site walkthrough.
Price ranges published on this website are general guidance for budgeting. Final pricing may vary based on actual measurements, zoning and setback limits, soil and foundation conditions found below grade, the condition of the existing structure, structural engineering requirements, permit requirements, material costs, access for equipment, disposal of debris, and the final scope of work.
Quotes are valid for 30 days from the date of issue unless otherwise stated in writing.
We reserve the right to revise a quote if the scope changes, site conditions differ from what was described, additional work is requested, the City requires changes to the drawings, or material or disposal costs change.
Scheduling, weather, and permit timelines
Site visits, start dates, and arrival windows are scheduled based on availability and the requirements of each job.
Work that requires a City of Ottawa building permit does not start until the permit has been issued. Permit review timelines are set by the City, and any minor variance is decided by the Committee of Adjustment, so those timelines and outcomes are outside our control.
Construction depends on the weather. Rain, saturated ground, frost, freezing conditions, extreme heat, and storms can delay excavation, foundation, concrete, roofing, and exterior work, and some tasks are only done when conditions suit them. Where weather affects scheduled work, we will make reasonable efforts to contact you and reschedule.
We make reasonable efforts to arrive within the scheduled window and to keep to the agreed schedule. However, delays may occur due to traffic, weather, previous jobs, inspection scheduling, material supplier delays, access issues, or other circumstances beyond our reasonable control.
Customer responsibilities
You are responsible for:
Providing accurate contact information;
Providing accurate service location information;
Describing the project and the property as accurately as possible;
Disclosing known hazards and conditions, such as water in the basement, foundation cracks, past flooding, mould, asbestos or vermiculite insulation, knob-and-tube wiring, septic systems, wells, or unstable ground;
Telling us about any buried private lines or equipment on the property, as described in the underground utilities section below;
Ensuring we have safe and reasonable access to the work area, including gate access and room for equipment, waste bins, and material deliveries where the job requires them;
Removing vehicles, furniture, belongings, and other items from the work area and from rooms next to it before the crew arrives;
Keeping pets and children away from the work area and away from open excavations, scaffolding, and equipment;
Providing any property survey, past permits, or drawings you have for the house;
Obtaining any required condominium corporation, landlord, or property manager approval, and signing permit applications as the property owner where required.
If the site is not ready, unsafe, inaccessible, or materially different from what was described, we may reschedule the work, revise the quote, or apply additional charges.
Underground utilities and buried lines
Many home addition jobs involve digging, including excavation for footings and foundations, trenching for services, drainage, and grading.
Before digging where the work requires it, a utility locate is requested through Ontario Dig Authority (formerly Ontario One Call), Ontario's free one-call service, so that member utility owners can mark their public lines. Digging may not start until the lines are marked.
Ontario Dig Authority does not mark private lines. Private lines include irrigation lines, landscape lighting wiring, invisible pet fence wire, septic tanks and leaching beds, private water lines, gas or electric lines to detached garages, sheds, pools, or hot tubs, and other lines installed by a previous owner or contractor. You are responsible for telling us where any private lines are, marking them where you can, or arranging a private locate.
We are not responsible for damage to private lines, systems, or equipment that were not marked or disclosed to us before the work began. If unmarked lines or buried debris, rock, or concrete are found during the work, we may pause, revise the scope, or revise the price.
Property lines, permits, and approvals
You are responsible for confirming property lines and for confirming that you own, or have permission to work on, every area of the property included in the job. We do not survey property. Where the City requires a survey or site plan for the permit, it is arranged as set out in your quote. Where an addition, fence line, or work area sits on or near a boundary, you are responsible for any agreement needed with the neighbour before the work starts.
Home additions need a City of Ottawa building permit, and some work also needs a minor variance from the Committee of Adjustment, approval from a condominium corporation, landlord, or property manager, or another approval. Unless your quote says we will prepare and submit a specific application, you are responsible for obtaining the approvals and permits the work requires. The property owner is the applicant of record on a building permit.
Grading and drainage work will not be designed to direct water onto a neighbouring property. The drainage approach is agreed with you before construction.
Existing structure, hidden conditions, and overhead lines
Opening walls, floors, roofs, and foundations can reveal conditions that are not visible before the work begins, such as rot, water damage, undersized framing, foundation cracks, outdated wiring or plumbing, and asbestos or vermiculite insulation. These conditions may change how the work is done, how long the job takes, or the price. If we find one, we stop, show you what we found, and give you a revised figure before that part of the work continues.
Where suspected asbestos or other hazardous material is found, work in that area stops until it has been tested and, where required, removed by a qualified contractor. Testing and removal are not part of our quote unless it says so.
We do not work close to energized overhead power lines or the electrical service line to the house. That work must be arranged with the electric utility, and we may reschedule or reduce the scope of a job until the utility has made the area safe.
Excavated soil, demolition debris, and construction waste are removed or left on site as stated in your quote.
Materials, finishes, and selections
Finish materials such as flooring, cabinetry, tile, siding, roofing, windows, and fixtures are supplied as set out in your quote, either as specified products or as allowances. Selections that exceed an allowance are priced as an addition to the quote.
Lead times for windows, doors, trusses, cabinetry, and other ordered materials are set by suppliers and manufacturers and can change the schedule.
Natural materials and new finishes vary in colour and texture from sample to sample, and new siding, roofing, brick, or flooring may not match the existing house exactly, especially where the existing materials have aged or are no longer made.
Materials you supply yourself are installed at your request and are not covered by any commitment about materials.
Property access and condition
Construction work often means moving people, equipment, and materials across lawns, driveways, walkways, and gates.
We take reasonable care during the work. You should tell us in advance about soft or wet ground, septic areas, delicate walkways or driveways, low branches, narrow gates, sprinkler heads, and anything else on the route that needs care, so the crew can plan around it.
Equipment such as excavators, compact loaders, concrete trucks, and delivery trucks can leave tracks, ruts, or compressed turf, especially on soft or wet ground. Waste bins and material deliveries, such as lumber, concrete, and stone, can mark driveways. We make reasonable efforts to limit this, but we are not responsible for minor turf marks or ruts that recover with time, or for damage caused by conditions that were not disclosed. Restoring lawns, gardens, and landscaping around the work area is included only where your quote says so.
We are not responsible for pre-existing damage, or for damage to items left in the work area after you were asked to clear it.
Payment terms
Payment terms are confirmed at the time of booking and may also be stated in your quote, invoice, or written communication.
Final payment is due on completion of the work unless otherwise agreed in writing. Larger jobs may be billed in stages as set out in your quote.
For home additions and other larger jobs, a deposit may be required to hold the start date or to purchase materials such as lumber, trusses, windows, and doors.
Accepted payment methods are confirmed when you book. Late payments may result in additional fees, collection costs, interest, or suspension of future services, where permitted by law.
Cancellations and rescheduling
Cancellations or rescheduling requests should be made at least 48 hours before the scheduled start.
Where a deposit was taken, it may be non-refundable if cancellation occurs after scheduling commitments have been made, crew or equipment has been committed, materials have been ordered, design or permit work has been completed, or work has commenced. Windows, trusses, cabinetry, and other custom-ordered materials often cannot be returned once ordered.
We may reschedule or cancel service due to weather, ground conditions, unsafe conditions, illness, equipment issues, material delays, inspection scheduling, access issues, emergencies, or circumstances beyond our reasonable control.
Photos and images on this website
Photographs labelled as a recent project show work completed in the community named. Other photographs and illustrations on this website are used to show the type of work described on each page and are not presented as a record of any specific completed job, customer, property, or result.
We do not present images as before-and-after evidence of a particular job unless the page says so directly.
Every job is different, and the outcome depends on the property, zoning, soil, the existing structure, materials, site conditions, and scope of work.
Service commitments
Any commitment about workmanship or materials is set out in your written quote or service agreement, job by job, and is not a blanket guarantee across all jobs.
We do not make guarantees about outcomes that depend on weather, on hidden conditions, or on third parties, including material suppliers, manufacturers, utilities, the City of Ottawa, and the Committee of Adjustment.
Results and limitations
We make reasonable efforts to provide careful, complete design and construction service. However, results may vary based on zoning, soil, the condition of the existing structure, weather, and the scope agreed.
New construction settles and dries out over its first seasons. Minor drywall cracks, nail pops, and small gaps in trim where the addition meets the existing house can appear with seasonal movement.
An addition may need upgrades to the existing heating, cooling, electrical, or plumbing systems. Those upgrades are part of our quote only where it says so.
Electrical work is carried out by a licensed electrical contractor, and any work not listed in your quote, such as a service upgrade, is quoted separately.
Structures that require an engineer's design, such as larger openings in load-bearing walls, beams, or foundations for a second storey, are designed and priced as set out in your quote.
We are not responsible for limitations caused by pre-existing conditions, hidden defects, structural issues, contamination, or unsuitable site conditions.
Liability
To the maximum extent permitted by law, Home Additions Experts and our operating company are not liable for indirect, incidental, special, consequential, punitive, or loss-of-profit damages arising from the website, quotes, scheduling, communications, or services.
We are not responsible for pre-existing conditions, hidden defects, private underground lines or systems not marked or disclosed, structural issues, contamination, or damage resulting from circumstances beyond our reasonable control.
We are not responsible for delays or changes caused by permit review, Committee of Adjustment decisions, or other approvals described in the property lines, permits, and approvals section above.
To the maximum extent permitted by law, any liability related to a service is limited to the amount paid for the specific service giving rise to the claim.
Nothing in these Terms limits liability where it would be unlawful to do so.
Website use
The content on our website is provided for general informational purposes only.
While we strive to keep information accurate and up to date, we do not guarantee that all website content will apply to every job. Prices, timing, zoning rules, and methods described on the site are general guidance, and each job depends on the property, site conditions, permit requirements, and final scope of work.
You agree not to misuse the website, interfere with its operation, attempt unauthorized access, copy website content for improper purposes, submit false information, or use the website for unlawful purposes.
Website availability
We may update, modify, suspend, or discontinue any part of the website at any time without notice.
We do not guarantee that the website will always be available, error-free, secure, or uninterrupted.
Intellectual property
All text, images, graphics, logos, designs, and other content on the website are owned by us or used with permission, unless otherwise stated.
You may not copy, reproduce, republish, distribute, modify, or use our website content, branding, or materials without our prior written permission.
Third-party tools and links
Our website may use third-party tools, including analytics and tracking tools such as Google Analytics.
Our website may also contain links to third-party websites. We are not responsible for the content, privacy practices, policies, security, or services of third-party websites or platforms.
Privacy
Your use of our website and submission of personal information are also governed by our Privacy Policy.
By submitting a form, requesting a quote, or contacting us, you agree that we may collect, use, and handle your information as described in our Privacy Policy.
Changes to these terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date on this page.
Your continued use of our website or services after changes are posted means you accept the updated Terms.
Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in Ontario.
Any disputes will be handled in the courts or legal forums that have jurisdiction in Ottawa, Ontario, unless applicable law requires otherwise.
Contact information
For questions about these Terms of Service, please contact us:
Home Additions Experts 260 Dalhousie Street Ottawa, ON K1N 7E4 Canada Phone: (343) 459-6310 Email: info@homeadditionexperts.ca Website: https://homeadditionexperts.ca